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Coronavirus: Waste, recycling, and environment

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Tuesday 26 May: HWRCs:  Hampshire County Council have extended the opening hours of their Household Waste Recycling Centres to allow more vehicles access throughout the day. All 24 of Hampshire County Council's HWRCs will now be open 10am to 6pm daily. Residents are reminded to consider if they need to visit the sites during these times and should continue to follow social distancing rules if they do so. Read more

Thursday 21 May 2020: Bulky household waste collections - bookings reopened

It is now possible to make a booking for a bulky waste collection. However, in order to keep our staff safe we have made some changes to the service, for example, at the moment we cannot accept soft furnished items. For more information

Wednesday 20 May 2020: Correct disposal of personal protective equipment (PPE)

Please throw away any used PPE (gloves and face masks) in residual 'black bag' waste at home or whilst at work, or a litter bin if you're outside.

Do not put used PPE (gloves and face masks) in a recycling bin, they cannot be recycled through conventional recycling facilities.

Please do not purchase medical grade masks or respirators. These are prioritised for healthcare workers working in more high-risk environments.

You are encouraged to make face coverings at home, using scarves or other textile items that you already own. Read the guidance on how to wear and make a cloth face covering.

Cloth face coverings should be washed in line with manufacturer's instructions. When the time comes it's important to also properly dispose of home-made face coverings in your black bag waste or equivalent.

Anyone self-isolating at home with confirmed or suspected COVID 19 should continue to place all their personal waste materials, including any PPE worn at home, in the residual 'black bag' waste bin. It should be double-bagged, making sure the bags are securely tied, then stored for 72 hours before placing it out for collection.

The Government recently published new guidance for employers and employees on safety in the workplace and guidance regarding the use of face coverings.

Tuesday 18 May 2020: Garden waste subscriptions update

We are currently experiencing an unprecedented demand for our garden waste service from both new and current customers. We are also having issues getting enough garden waste sacks from our suppliers. We are therefore now restricting new customers to 1 sack only per new subscription, and; for the time being, current customers will not be able to purchase additional sacks. This is a temporary measure and as soon as we have more sacks in stock we will fully reopen our subscriptions. (Current customers: if you already have more than one sack paid for collection we will still collect)


Collecting household rubbish and recycling is a priority but there may be some temporary adjustments to refuse collections. Residents are being asked to keep an eye on website announcements, and to share information with any family or friends who are unable to access the website.


Black and clear sack collections

Please put sacks out for collection at the edge of your own property - do not stack-pile sacks with neighbours'. It's important you can identify your own sacks as, if refuse is not collected on the collection day, you will need to take yours back in.  (Our operatives may still stack-pile as part of their collection patterns)

Refuse crews have been given guidance on how to maintain social distancing and adjustments are being made to the way we carry out the service to follow this in a safe way.  Residents are asked not to approach crews with questions and to keep to 2m distance.


Advice on how to store your rubbish for anyone with confirmed or possible Coronavirus or if you are self-isolating (COVID-19):

•    Double bag all waste that contains tissues
•    Do not put it out for collection for at least 72 hours

Double bag: Personal waste (such as used tissues and disposable cleaning cloth) should be stored separately to other waste, put in a smaller plastic waste bag and then put into a second bag.  This should be tied and kept separate from other waste in the room/s in which you are self-isolating. You can then place these into your black sack for collection.

Keep aside for at least 72 hours: Do not put it out for collection for at least 3 days. As an example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your collection day the following week.

Other household waste can be disposed of as normal.

This advice is based on guidance form central government, designed to prevent transmission of the virus. 


Garden Waste

We can now accept: 

  • Subscriptions from new garden waste customers 

  • renewals 

  • payments for additional garden waste sacks 

Please see for more information


Bulky Waste

It is now possible to make a booking for a bulky waste collection. However, in order to keep our staff safe we have made some changes to the service, for example, at the moment we cannot accept soft furnished items. For more information


Glass recycling collections

Currently glass collections are still taking place.


Clinical waste collections

Both in orange sacks and yellow sharps boxes are being collected as normal.


Household Waste Recycling Centres (HWRCs)

HWRCs are operated by Hampshire County Council. Please visit their website for more information about accessing the sites during these times


How to purchase additional black & clear sacks  

We deliver to households twice a year but if you have run out of black or clear sacks you can buy more by calling our customer service team on 02380 285000. Payments can only be made by debit or credit card, sacks will be delivered to your home address within 7 days.

Clear sacks - £2.00 per roll (36 sacks)

Black sacks - £5.20 per roll (26 sacks)

This service is a temporary measure whilst our information offices are closed. We are working on an online ordering and payment system and will update information here as soon as it is ready.  


How you can help

Residents can help us continue to collect waste by minimising what is put out for collection:

  • Hold on to unwanted items for the time being - house clearance waste, DIY materials and old clothes and toys
  • Garden waste - start a compost heap or add to a compost bin.
  • Reduce food waste - don't buy or cook more than you need, store or freeze leftovers, keep an eye on use by dates, compost what you can


Recycling banks

Recycling banks ('bring sites') and textiles banks are no longer being emptied. Visiting recycling bank sites is considered an unnecessary journey. Residents are advised to stay at home, present any recyclable materials at the kerbside and hold onto any unwanted textiles. 


Fly tipping

Police and Council officers are patrolling for fly tipping. Fly-tipping is a serious criminal offence for which you can be prosecuted. You may be fly tipping if you;

  • put rubbish, glass or other recyclables on the floor next to a full bin or recycling bank, or
  • leave a bag outside a closed charity shop, or
  • give your DIY and rubble to someone to dispose of who doesn't have a waste carriers license


Clean streets and dog waste

Our teams continue to clean streets and empty dog waste and litter bins in public areas, whilst also providing back up support to our crucial refuse teams. Residents are reminded that dog waste can be placed in any litter bin, so if dog waste bins are full are asked to use a different public litter bin or take the waste home with them.

Business / trade waste

Advice on any changes to services for our business waste customers is available at 


Updated: 26 May 2020
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